AoC Mimimi #1: Accountlaufzeit

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AoC Mimimi #1: Accountlaufzeit

Beitragvon SdS Blog am 05.06.2008 10:33

<tt>Guten Tag,<br />
<br />
ich habe die AoC CE als PreOrder bestellt, allerdings nicht vor dem 03.06. einloggen können. Meinen Account-Key habe ich nicht vor dem 31.05. eingeben können, da er mir vorher nicht zur Verfügung stand. Egal welchen der beiden Termine Sie als Starttermin für das Abonement betrachten, die Angabe<br />
<br />
Spielbar bis 2008-06-22 02:47:35<br />
<br />
kann nicht richtig sein. Bitte korrigieren Sie das Abonement auf die vollständige Laufzeit eines ganzen Freimonats.<br />
<br />
Gruss,<br />
Thomas Nesges</tt><br />
<br />
Zu meiner großen Freude wurde das Absenden meiner Nachricht an den Kundendienst umgehend mit folgender Nachricht quitiert:<br />
<br />
<!-- s9ymdb:691 --><img width='382' height='98' style="border: 0px; padding-left: 5px; padding-right: 5px;" src="/uploads/eshatfunktioniert.JPG" alt="" /><br />
<br />
Na wenn das mal nicht positiv stimmt! Bin gespannt welche Antwort ich auf meine Anfrage erhalten werde. Vielleicht gab es ja Pläne die CE am 23. Mai ausverkauft zu haben und wer ist schon so irre damit nicht gleich einzuloggen? Vielleicht steht aber auch irgendwo eine Klausel "1 Freimonat ab dem 23. Mai" auf der Packung und alle die so dreist sind später zu kommen, haben den Freimonat eh nicht verdient - wir werden sehen <img src="http://www.soeldnerdesschattens.de/templates/wow/img/emoticons/wink.gif" alt=":wink:" style="display: inline; vertical-align: bottom;" class="emoticon" /> <br><br>(<a href='http://www.soeldnerdesschattens.de//archives/577-guid.html'>Originalartikel im Blog ansehen</a>)
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Beitragvon Marduc am 05.06.2008 10:59

Und hier auch prompt die Autoresponse:

This message has been automatically generated in response to the
creation of a ticket regarding:
"Accountlaufzeit - support petition"
-------------------------------------------------------------------------

Greetings,

We understand that there are still some problems and confusion with a number of player accounts as well as in-game technical issues. This email, while a form response, was specifically written to address the major issues and to direct you to the appropriate places to help you solve your problems. Please read through it to find the section that addresses your issue. We understand some account and in-game issues are quite specific (or even unique) in nature and will require us to look into them individually. PLEASE DO NOT REPLY TO THIS EMAIL. THIS QUEUE IS FOR FEEDBACK AND WE DO NOT REPLY TO ANY EMAILS THAT ORIGINATE IN THIS QUEUE.

If you are having an account or billing issue, please direct your query to the account departments. That email address is account@ageofconan.com.

If you are having a technical issue, whether in client set-up or in game problem, please direct your query to the tech department. That email address is tech@ageofconan.com.

IN-GAME ISSUES

For all questions regarding in-game issues, please petition a GM when in game.

FORUM ACCESS ISSUES

Please send an email to the community team at community@ageofconan.com.

ACCOUNT ISSUES

*For those that purchased the Early Access pass and were never able to utilize the pre-launch playtime because of technical issues, we will compensate your account. In this instance, please create a new ticket with the subject header COMPENSATION FOR LOST EA.

*If your account suddenly froze or was canceled on or after May 20th, it is because the pre-order has ended and the retail key is required to continue playing. To upgrade your account with the retail key, you need to first log into your account at https://register.ageofconan.com/account and enter your Funcom account information. From your account page, select the fourth option, Add card/Create account. Enter your game key in the box and click validate. Once you have done that you will be prompted to either create a new account with the key or attach it to a pre-existing account. Select correct option and then choose which account to attach it to. At that point you will be all set.

*If you are receiving an error about your username and password being invalid, please check your account and make sure that you are using the correct password. Even with only one account, you can have two passwords- one for the registration site and one for the game log in. Make sure you are using your AoC log in password when logging into the game.

*If you are unable to create an account with your pre-order key and it is after May 20th, you need to wait for your retail copy. Pre-order keys ceased to be viable account creation keys once the game went to wide launch. You will first need to register your retail key. At that point, you will be able to add your pre-paid key.

*If your /claim is not working, please make sure your retail key is registered. You cannot utilize the /claim function until your account has been upgraded with the retail key.

*If you are receiving an error when you attempt to enter your European Collector's Edition key, email us at key-replacement@ageofconan.com. Include your key in the subject line of your email.

*If you have any other account questions, please check out this forum post:

http://support.ageofconan.com/category.php?id=35


TECHNICAL ISSUES

*If you are receiving an error while patching, like ERROR 105, please create a new ticket with the subject header ERROR 105 and include your patcher.log file form the AoC folder. We have QA personnel standing by to assist.

*If you are receiving an Authentication Error, it is more than likely the result of one of the aforementioned account issues. If your account was not enabled for play, then that error will appear. However, for those instances when a closed account was not the culprit, check the following link for a list of the possible causes and their corresponding fixes:

http://forums.ageofconan.com/showthread.php?t=14651


*Also, you can troubleshoot many of your technical issues using the following link:

http://support.ageofconan.com/category.php?id=8

PLAYER POLICIES

*We understand that some players may not be familiar with Funcom’s in game policies. A comprehensive list can be found here:

http://support.ageofconan.com/category.php?id=7

GAME DESIGN QUESTIONS

*If you are looking for information on Age Of Conan classes, races or other general design question, please visit this link:

http://support.ageofconan.com/category.php?id=30

AND FOR EVERYTHING ELSE…

*We have created a knowledge database for all of the miscellaneous questions you may have regarding Age Of Conan. You may access this database form here:

http://support.ageofconan.com

*We also offer help on our forums, where the Community Team will be glad to assist you:

http://support.ageofconan.com/category.php?id=31


We understand there will be some of you that did not have your question answered by this email and for that we apologize. We are extremely happy at the level of enthusiasm we have encountered but that has led to some difficulties in us being able to help all of our customers in a timely manner. We assure you this is only a temporary issue and we appreciate your patience as we attempt to help everyone who has an issue, as soon as possible.

Thank you from the Funcom Customer Support Team
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Beitragvon Marduc am 05.06.2008 11:00

Da bin ich doch direkt froh, dass ich meine ursprüngliche Mail hierher kopiert hab, sons müsste ich's gleich nochmal schreiben. Warum gibt einem das Kontaktformular diese Informationen eigentlich nicht sofort?

Funcom Formmailer vs Kunde: 1:0
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Beitragvon Neithan am 07.06.2008 18:00

Also mir haben die erst mal ganz nett zwei Monatsraten gleichzeitig vom Konto abgebucht. Ohne Freimonat....
Neithan
 

Re: AoC Mimimi #1: Accountlaufzeit

Beitragvon Marduc am 11.06.2008 16:09

Lieber Age of Conan Kunde,

Danke fur Ihre Registrierung und den Kauf von Age of Conan: Hyborian Adventures.
Hier ist Ihr Kauf- und Kontostatus vom heutigen Tag 13 May 2008.

Bitte melden Sie sich auf https://register.ageofconan.com an, um Ihre Einstellungen und Informationen zu andern, sowie den Status Ihres Accounts zu erfahren.

Accountname: nesges

Zahlungsart: MY GERMAN GIRO ...XXXX

Abonnementsbeginn: 13 May 2008
Nachster falliger Zahlungstermin: 01 Jul 2008
Abonnementslange: 1 Month Recurring
Abonnementstyp: Periodisch

Um eine Unterbrechung der Spielzeit zu vermeiden, werden alle periodischen Abonnements automatisch am Ende einer Abonnementsphase erneuert.
* Ein Monat Abonnement entspricht 30 Tage

Bitte stellen Sie sicher, dass Sie Ihre Zugangs- und Zahlungsinformationen so vertraulich wie moglich behandeln. Sollten Sie jemals den Kundendienst kontaktieren mussen, dann beachten Sie bitte, dass der Kundendienst Sie niemals um ihr Passwort bitten wird.

Mit freundlichen Gru?en
Funcom


GEHT DOCH! :-D
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Re: AoC Mimimi #1: Accountlaufzeit

Beitragvon Koris am 11.06.2008 16:15

gratz!
Bild
Ghostcrawler hat geschrieben:We agree with Communism.
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Re: AoC Mimimi #1: Accountlaufzeit

Beitragvon heppa am 11.06.2008 16:19

geht doch! ;) ach so, editier deinen acc name noch raus...
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